From: D Grosvenor

To: rocketdoorservice@yahoo.com
Dear Rocket Man and Company:
Thank you for the amazing work that you did for my family today. First, you provided an honest eductation about my predicament, Second you gave me a terrific deal that only an independent like you could provide, Third – you gave me peace of mind and safety. Priceless. Thanks for your help, I plan to tell everyone I know.

From: LewisC2639
Tom has always treated us fairly and his work is top quality. His lifetime warranty on Springs and rollers really gives me a great peace of mind about the work he is doing and his prices are unbelievable. I highly recommend Tom for anyone needing fast and friendly service. Give him a call

From: Mike2807
Excellent customer service at a good price. Tom came out and gave me a complete description of everything that needed to be done and one flat price for all the work. When he was done, he explained how to maintain the garage door to avoid future problems. Highly recommended. Take Tom up on his offer for a free estimate and see for yourself.

From: Robyn Rose
Called Tom on a Saturday morning and he was able to come out that afternoon. His knowledge of garage doors was extensive. He fixed the garage door quickly, and it works great. Very friendly. Would definitely recommend Rocket!

From: carebear2955
Tom was GREAT! My garage door was off the racks and hanging by the cable late on Friday night and he showed up so fast and installed a new door the next day. Great job! Very happy with his work.

From: AgACO02
I am so pleased with the work that Tom did on my garage door. My door fell off the tracks and the cables on one side were all twisted up. This was at 11 at night. I called others with no answer or return call. Tom was very friendly and gave me a cost breakdown of what others would charge. He didn’t charge me a call service fee like everyone else and he didn’t put it to me like others would in this situation. He put on 2 brand new high quality springs (because I needed them since my condo builders took a shortcut), gave me all new top of the line rollers, fixed the wires, and alligned the tracks, and maintenanced my motor all for $350. I would have paid well over $500 – $600 using someone else, especially during the middle of the night. Tom took care of me and I am going to always use him if i ever have another problem. He works for himself, cuts out the middle man, and is very reasonable. I would refer him to anyone who has a problem with their garage door. Alan, Dallas, TX

From: Alex and Sheri
Tom was great. He responded to our call quickly. Came out looked at the problem, broken spring. He gave me a very excellent quote. Replaced springs and rollers in less than an hour. If you need garage door work this is who should do it. Will be using Rocket Garage Door Service in the future for all garage door nees. Tom does excellent work and at a very good price.

 From: Joyce
I highly recommend Tom Mitchell,Rocket Garage Door Service. Tom fixed my garage door recently and came the same day I called, was fast, efficient and affordable.
Best regards,
Joyce

 From:  mary ann svidron
I was highly impressed with the service Tom provided for us on our garage door repair. He was extremely infomative as well as professional. If I could give him a rating on customer service, he would receive 5 stars from us. I will recommend him to all of my friends. Mary Ann Svidron

 From: The Salamon’s
We have been fortunate to have Tom’s expertise in repairing our garage doors on repeated occasions. He is very responsive and honest about what the job entails. Most importantly, he is interested in providing the best possible customer service and value. We are very happy with Tom’s work and highly recommend him.

 From: Lucy & Paul
We are extremely pleased to have selected Rocketdoor for our broken spring repair. Not only did Tom help educate us about the process and products, he was prompt, efficient, effective and exceeded our expectation in terms of delivery. His concern for customer safety and satisfaction are highly commendable and we will definitely recommend him to our friends and family.

 From: Wanda Crow
My garage door wouldn’t open this morning. I called Tom M. He was here within an hour and fixed the problem. His minimal fee was appreciated. I highly recommend him.

From: Indira Hadzic
I am very satisfied with Tom’s job that hi did on my garage.(Spring was broken). He was on time,friendly, fixed it quickly and hi is the chip.
Following number I call and price that they ask:
214-717-XXXX ask me $290
972-468-XXXX ask me $300
214-205-XXXX ask me $400
Tom 214-533-8670 ask only $250
I am very satisfied and will recommend him to every one.

 From: Barbara
We are extremely pleased to have Tom repair my garage door. Programmed my auto, installed new springs, and rollers. Tom help educate me about the process and products,he was prompt, efficient, effective and exceeded our my expectation in terms of delivery. His concern for customer safely and satisfaction are highly commendable and I will definitely recommend to friends and family. Thanks Tom.

From: Jerry Koster
I was in a situation where my garage door was out of balance and had another company balance the door 6 months prior when they informed me the door had the wrong springs. A third company, who installed the wrong springs, was contacted to give them the opportunity to fix the situation. They informed me that they would charge me for the services, which I declined and proceeded to find another garage door service company.

I located Rocket Door Services on the internet and contacted Tom. Tom responded immediately and was thorough in explaining the issues I had with the garage door. As previously identified the door had the wrong springs as well as worn out rollers. Everything was resolved as well as a complete tune up for a very reasonable price. I will be recommending Rocket Door Service to all my friends.

From: Steve
Tom, fixed my broken garage door spring the same day I called him . I had him replace the other spring also while he was there. My Genie door opener attachment that slides up and down had broke also and he fixed and adjusted it and the door and now my 15 year door and opener is working better than ever . He did all this for a great price . I’m verry happy with his work and will use him if ever needed again and will refer to my friends if they need work.

 From: Marcena Macaluso
Really appreciate the prompt service. Just before Christmas was having problems with my garage door not closing. Tom came out and fixed it beautifully. This had to have been a busy family time for him and yet he came out with no problem, even in the snow and icy weather.Thanks!

From: Melvin Vancil
I found Tom through the Advocate and was I lucky! He really knows his business and is very honest and helpful. I learned a lot about
my doors and their mechanics.
I recommend Tom without reservation and will
do so to all my friends and neighbors!

 From: Paul DeGroot
Tom did a great job. He explained everything to me and did what he said. I would recommend him to anyone. He replaced both my springs and rollers at a good price.

 From: Sathish
Tom was fabulous. Trustworthy, honest and genuine. He gave us lot of options with good bargain price and did not push us at all. He is very knowedgable and explained to us in detail with great enthusiasm to all our questions without any frustration at all. We felt luck we found him to fix our garage! Thanks Tom for your terrific work! We will definitely recommend to all our friends.

From: Barbara T
Tom did a great job. He came out immediately and replaced my broken spring. He explained what he was doing and what I needed to do to keep my garage door maintained. His prices were fair and reasonable. I would highly recommend him and will use him in the future when the need arises.

 From:  Paul
Called Tom at 8:30am on Saturday. Garage door opener wasn’t working. He showed up at 9:20am, took the time to explain everying about my garage door and opener and how to take care of them. By 11am he had the opener fixed, the door service and new rollers installed. Super friendly and professional. I would recomment to anyone!

 From: Emily Tenner
I want to wholeheartedly recommend Tom and Rocket Garage Door Service to anyone needing new service or repairs!!Our 10-month old loved him too so that’s definitely an endorsement!

I called Tom early Saturday thinking I’d make an appointment for the week, but he kindly offered to come by that afternoon with NO extra charge at all! That’s super rare, especially on weekends! We had a door which had worn springs and a completely shot Craftsman motor; the door wouldn’t open and was very heavy to lift!

Tom came right on time and gave me a brief but thorough explanation of our problems and three options that would fit our budget. At a fair cost, Tom installed new parts in our motor in minutes! He then replaced our outdated spring and pulley system and put a tension system that with top of the line products! The door works perfectly and it was a great investment!

Again, we definitely recommend Tom and are confident you’ll get the best service at the best price!

From: Dwight, Dallas, TX
I can certainly validate the other comments on this site. A spring on our garage door broke with the door in the down position and car in the garage. We needed help fast. Tom answered the phone himself and was there quickly. He fixed the problem, tuned up the door so it runs smoothly, is much quieter and operates smoothly. He also has an excellent warranty. Tom did an awesome job at a fair price. I would use him again and thoroughly recommend Rocket!

From: Katherine Smith
Tom was called due door being off track.
When Tom reached my house, the garage door was completely on the ground. My dad had taken it completely off and placed it on the floor.
Tom look at the situation and told us what he could do to fix the problem.
Tom gave us a fair price to replace the spring and the rollers for the door.
Tom will be recommended to anyone who need repair service to their garage.
Thank you Tom for being such a pleasure to work with.

From: Jennifer F.
I found Tom on the Advocate website and called him to come fix our garage door, which was stuck in the down position with my car inside. He was here within an hour in his fully stocked company truck. Had all the parts with him needed to replace the broken springs and new rollers for our garage door. Had it all done in less than an hour, complete with a tune-up and full safety inspection for an excellent price – much less than commercial companies would charge! Lifetime warranty on all parts as well. I was particularly pleased with his attention to safety…he noticed that our “eye beams” were installed too high off the ground. We have small children and this would have been a potentially dangerous situation if they were to be under the door as it’s coming down. He lowered the eye beams at no extra charge and also programmed my car remote too. Would definitely recommend Rocket for any of your garage door repair needs!

From: Susan
I wanted to comment on the great service that I received. Tom explained every aspect of servicing our garage door and let me know what to look for to prevent future trouble. He was friendly and even programmed my Home Link garage door opener in my car at no charge. Definitely a great find in the world of repair services.

From: Susan and Frank
Last Wendesday morning, as we were leaving the house for work,our garage door broke down. We had Tom repair our door a few years back and have kept his phone number with us because of his marvelous service. We called him, and his showed up in about 30 mins. Tom found our what went wrong and explained to us in depth how he would fix the problem and exactly how much it would cost us, not only at a fee way below market value but also adding free services, such as tune up the operator and springs. Tom is very professional, efficient, friendly and candid. By the time he was done, we still had enough time to catch our day of work. We really appreciate Tom’s service and won’t hesitate to recommend him to our friend.

From: Alex Dragan
I have called Tom late afternoon and he arrived same day and fixed the problem within an hour. I was impressed with his professionalism in explaining the problem and the solution, and overall courtesy that he displayed while at my home. I was especially happy with the cost, comparing it with other companies’ prices, I was dealing before. I will definitely recommend him to my friends and neighbors.

From: C Wilson
I located Tom on the internet after my friend backed into my garage door causing significant damage. I called Tom and he came over that day, assessed the damage, and discussed my options. He was easy to work with and sensitive to my budget contraints. Tom made the repairs the next day. He is very timely and reliable. I would recommend him to others.
Thanks Tom!

From: Alex R.
I found Tom in the Advocate Magazine. My garage door was in bad condition. He quickly arrived and repaired it. Good job! Thanks.

From: Gary J.
I found Tom on the internet and he showed up within a couple of hours. He is very friendly and professional and knows quite a bit about garage doors and openers. He did a great job for me and I would highly recommend him.

From: Karen Sanders
Tom arrived within an hour of my call. He was extremely knowledgeable and fixed the garage door as well as serviced the motor and programmed the car. It works better than it ever has. I was very impressed with his kindness and ethical way of treating customers.

He has a customer for life.

From: Jarrett Reed
Door broke at 6:00 PM on Valentine’s Day. Tom was at my house at 8:00 and the door was fixed that night. I would reccomend Tom to anyone and I believe that he has the best prices around…just wish he would have given me the 10% coupon I found on his site when coming to share my comment

From: Doug H.
Do you have a close friend or neighbor that is extremely knowledgeable and will come and fix your garage door whenever you call? Well, now you do.

I emailed Tom about a non-emergency garage door issue and received a return call from him within the hour. He was at my house less than two hours later. He told me what was wrong, what options I had, and what it would cost to fix the problem. He didn’t try to sell me a new door or replace parts that were still serviceable.

He repaired the problem quickly and within his quoted price, and then he spent a lot of time adjusting the opener so it would open/close properly, and performed maintenance on the door to make it work like it was new. No additional charges for his time, and he gave excellent instructions on how I could maintain the door and fix simple problems myself.

I was very lucky to find Tom. He is now on my trusted service company list; a list that is, unfortunately, very short. You can’t find a better repair man, and a better person, than Tom.

From: Brandon Crumpley
I called Tom on a Monday morning and he came out the same day. My door was not closing. He came out and gave me a fair quote. He had all the tools needed to put on new springs and rollers. Got the job done on the same day I called. Great Service.

From: David and Sheila Ingram
Worst Snow of 12 inches in Dallas…
When Tom heard about my problem at 2PM on Thursday Feb. 11, 2010 he said he would be out the same day. Couldn’t imagine anyone coming in that kind of weather without chargin a premium. However, Tom surprised us by doing quality work lickety-split completing the repair by 9PM that evening with snow still falling. Sheila fixed him a sandwich because she knew men do better with a little hot food. Like I say Tom was quick to fix, lingered to adjust everything to make it a perfect call. He did a spring conversion with quality parts he carried on his truck. He quoted the job before hand and didn’t vary it by one cent. I would strongly recommend Tom to anyone who requires honesty and professionalism, quality workmanship and on-time delivery.

From: Rhett McKeller Tom & Karen have been clients of mine for years. After trying to do some patchwork on my garage door, the signs pointed to needing professional help. My first thought was to call Tom and see what it was going to set me back. Tom came out that night and took the time to explain things about garage doors I never knew. Not only did he repair what was wrong but he also advised me of what he could do to make the door perform better and safer. Without pause, I let him do his thing because the fair pricing he quoted could not be beat. I appreciate his business as a client and now I appreciate the services he offers even more. I hope things don’t break but if they do, I know I can call him and have the job done right. Thanks for your help, Tom.

From: Paula
Tom did a great job. He was here within half hour and explained exactly what needed to happen. He programmed my car at no charge before he left and also adjusted the sensors so that it would increase safety. I gave his name & number to a neighbor immediately after he left who asked if I thought he was good. I will definitely use his services again. It only took 45 minutes or so for him to fix my door & he already had the parts stocked

From:  James Smith
Called Rocket Door the afternoon one of my G-door springs broke, Tom was at my house within the hour. He had my door fixed in less than 30 minutes and he didn’t charge a service call fee that every other G-door company charges. He was thorough and got the job done fast. He has since fixed my mother-in-law g-door and recently my dad called him at 7:15 in the evening and he was there and had the door fixed before 8pm. Highly recommend Tom and Rocket Door if you want a good price and a great job.

From:  Kenneth Fincher
Yep I must say this is the best garage door company and Tom came to my house late in the morning and released alot of pressure off me.I drive a Dodge pick up truck and the clutch had went out and when I got it into the garage the garage door feel.I lost my mind and when I called him he came and help me out so much and I am going to get him back out here to do some more work for me.Tom has my utmost respect and came out and fix everything and I felt so much better I recommed him to anyone that wants the job done right..Your the bomb Tom and the Rocket Garage Door Service #1 in my book..

From: Richard Truhill
When I pushed the garage door button to go to work and the door didn’t open, I knew something was wrong. When I saw the broken spring, I knew I had a problem. At first I was just glad it happened to me and not my wife, because I knew how to disconnect the door from the track and raise it by hand – she wouldn’t have known what to do. Having changed a couple of broken springs on another house years ago, I knew it wasn’t a job I wanted to do myself. But I also wanted to find someone to do it right. I also preferred to use someone who worked for himself rather than a big company. I saw Tom’s ad and gave him a call since he was in Plano. He answered the phone himself and agreed to come by that same evening after I got off work. He not only replaced both springs, but also the rollers and bearing, making the door quiter and giving us reassurance that we won’t have more unexpected problems any time soon. Tom did an excellent job at a fair price and gave a lifetime warranty on all parts. We are very pleased with the job and would not hesitate to recommend Tom and Rocket Garage Door Service to anyone with garage door problems.

From:  Stuart Tetley
I had the same problem as many here – a broken spring. Unfortunately, my garage door is a 200+ lb monster, so I knew I needed help. I went on the internet, found Rocket’s website, read a few testimonials and knew I had found the right place. Tom answered my call immediately and gave me a time estimate he could reach me. He arrived before his ETA, examined the door, gave me a detailed assessment of the situation and very fair quote which I accepted immediately. Tom then set about taming the evil beast, which fought tooth and nail, every way it could. By the end, the door had two new springs, all new rollers and all moving parts lubricated, plus a bent crossbeam replaced. It runs much better and more quietly than it has in years. Despite the job being far more challenging than usual for a repair of this type, Tom stuck to his original quote. I would recommend Rocket Garage Door Service without hesitation.

From: RC
There’s never a good time for your garage door to fail you, but I was in a particular jam last week. One call to Tom and he was on his way. I live in Dallas, and Tom made it to my house within 90 minutes of my call. He charged me a fair price, was prompt and courteous. If I had all day to shop around and find a repair man, I would choose Tom. But Tom also bailed me out on a day when I didn’t have any time to fool around. I plan on keeping Tom’s number close by and would gladly recommend him to my friends and family. I wish he did plumbing and electrical too…

From: Julio
Did a great job with our garage and gave us a great price too! Our door is now as light as a feather and he worked fast too!

From: Peggy
I first met Tom several years ago when I was locked in my garage on a Sunday, which also happened to be Mother’s Day. I was very surprised when he was able to come out immediately and fix the problem. Just yesterday evening, again Rocket Tom came to my rescue when I was locked outside of my garage because of a broken spring. I called, he came and everyting was fixed. I would highly recommend Tom to my firends and neighbors if they need honest, efficient and experienced help for a very frustrating problem.

From: Kiki
Tom did a great job of fixing our garage door. We got his phone number from a neighbor who raved about him. He replaced a circuit board for a very reasonable cost and tuned up both of our garage doors.

From: Tiffany
After some bad weather our garage door started to act up and then came off track. Rocket garage door service is one of the first places that I pulled up through superpages that had a website attached and looked like a professional & reliable place for me to do business with. Tom came right over and did an excellent job. He fixed my garage door fast, upgraded parts, and tuned everything up at very affordable and competitive price. He has a great warranty with his work and it is guaranteed. I will definitely being referring him to others and calling him again if I ever have any other issues. Thanks Tom!

From: Anonymous
I got Tom’s referral from a friend of mine and ever since I haven’t felt the need to search for any other company/professional. What is written on this website is entirely true. When I started facing issues with my garage door:
1) Tom tried to help me over the phone to save me an unnecessary expense.
2) Not being hands on with garage repairs, I didn’t quite understand and asked Tom if he could over. Tom was very accommodating on a freezing Saturday morning and he came over to my house promptly, showed me how to fix the problem, and charged a nominal fee.
I’m very impressed with his commitment to service, quality and integrity and have no qualms about recommending Rocket Garage Door Service.

From: Staci
Found Tom on the internet… what a blessing! Called him and he came same day! Quoted me a price and stuck with it.. even when it took longer to repair my problem than he anticipated. Very knowledgeable and friendly. I would recommend him to everyone who needs their garage door worked on! Even when he put on a part that didn’t solve my problem he didn’t leave it on and charge me for it, removed the part and put the old part back on (since that wasn’t my problem), I really appreciated that. Thanks Tom!

From: Walter J
Another Garage Door company cancelled my scheduled appointment at the last minute because they couldn’t get their “guys to show up”. I called Tom and he was at my house within the hour. He spent a LOT of time explaining to me how everything worked and what he felt should be addressed. He even fixed a bad wire that wasn’t a part of the original quoted price. Everything works like a charm now and I am very happy. Thanks Tom!

From: Clarence Alexander
Talk about service! This is Easter Sunday and Tom came and repaired our garage door! (Broken Springs) Fast, great professional service, explained everything we needed to know about lifetime warranty. We personally challange anyone to find a company in the metroplex that will match the services & price of Rocket Garage Door Service.

From: Guy
Excellent service and very knowledgeable! I would highly recommend this company and its owner, Tom Mitchell. We had a garage door problem on Easter Sunday in the evening — and Tom was at our door within the hour! You just don’t see customer service like that anymore, but there are a lot of companies that could learn from this type of excellent service. Rocket Door Service = 5 Star Service!

From: Tanner
Great service and quick response. I called Tom on a Sunday afternoon and he came by shortly thereafter and fixed my door within an hour for a great price. Great work, great price and excellent response.

From: Nataliya Chatskis
Our garage door broke at 7pm on Monday night. My husband tried to fix it, but could not as the spring was broken. We called Tom around 8pm at night and he showed up that same night 1 hour later. Tom did a wonderful job. He installed a new spring, put 12 new rollers, rehung the door, did maintenance on the motor – all that for a Great price!! I am sure we would have paid a ton more somewhere else. To top it all off, he programmed my car’s garage door opener for free. He also provides free warranty on parts of the lifetime of ownership of the home and it’s transferable to new owners. Nobody does that as far as know!! Tom is very knowledgeable, nice, and fast. We were very glad we found his ad…

From:  Trish
I called Tom after another company had me waiting three days for them to come give an estimate and then providing what I felt was an expensive quote. Tom immediately asked if my car was trapped and whether I needed him to come right over. I had him come out the next morning. He was on time, very polite, FUNNY, knew what he was talking about and got the repair done very quickly. He didn’t just replace the low-end setup our builder put in, but put in a much more reliable and quieter system – all for cheaper than the other company’s quote. Price and work were both great and I will definitely recommend the company to my friends and neighbors!

From: Karole P
It was Superbowl Sunday, I was scared I needed a new garage door and the works. While I was working Tom came to my home, repaired my garage and saved me money by not replacing the whole door. I never got a chance to meet Tom but I seen his work….. Great Job Tom, Thanks so much!

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